Search Results for 'booking form'

Hi. I have searched this forum and the EO Documentation and while finding information on changing the default admin email address I have not been able to get it to work. I have downloaded the free plugin and successfully managed to change the admin notification emails to go to the address specified, however, no matter what I try the client/user email confirmation always displays as coming from the default WordPress Admin email address.

I would prefer to not to change the WordPress Admin email but we would like to use bookings@xxx.com for anything relating to EO… is there a simple way to do this?

I have used the following code in my functions file:

function my_event_admin_email( $email ){
//Change $email;
return $email;
}
add_filter( ‘eventorganiser_admin_email’, ‘my_event_admin_email’ );

Should I use the above code as is… or do I need to add the bookings@ email address in this code somewhere? Does this code do the same thing as the free plugin is doing?

Hoping you can assist

Many thanks

Since the update to Pro V3, we have had several instances of the registration forms timing out after submission and not moving on to the next step. Sometimes this happens after submitting the first registration form with general information from the bookee, and sometimes this happens after clicking the Pay by PayPal button– the next screen never comes up. Sometimes these registrations are recorded as incomplete bookings in the system and sometimes they are not.

I’m not sure if it is relevant, but all our events are 6-week courses, and are sold by series. PayPal is the only payment option. Any help you can give helping us figure this out would be much appreciated.

Hi Stephen,

A possible bug on one of my client sites.

Warning: Illegal string offset 'type' in /path/to/wp-content/plugins/event-organiser-pro/includes/form-customiser/class-eo-booking-form-element.php on line 1455

Can be replicated by going to https://www.mindfulnessinaction.co.uk/events/event/evening-mindfulness-course-spring-2020/#eo-bookings and trying to book.

It’s on multisite, if that helps.

Cheers,

Andrew

Hi,

There are small question marks that holds small instructions about each field concerning booking tickets. We translate these into Swedish and it’s a really useful way to instruct users as they fill out the form. However below each text there is a link “See this page for more details” that leads to https://wp-event-organiser.com/pro-features/flexible-ticket-options/ Is there anyway we can remove this link from our child theme, I think it becomes confusing for our users with that more technical overview in english, also since it does not open in a new window any ticket changes are lost as you have to click the browser back button

Thanks!

[Stephen Harris]

Hi Evert,

The booking form templates can be found in event-organiser-pro/templates (e.g event-organiser-pro/templates/eo-booking-form.php, or event-organiser-pro/templates/booking-form/ for individual fields).

What I think you want to edit though is the template used for the event page (so that’s not full-screen).

By default (and assuming you don’t have a single-event.php template in your theme). the plug-in uses page.php and injects content for the event page. If you create your own single-event.php in your (child) theme, the plug-in will automatically use that.

It’s recommended to pick an existing template from your theme that matches closely what you want, copy it and name it single-event.php and then add the line

 <?php eo_get_template_part( 'event-meta', 'event-single' ); ?>

where you want the event information to go. Of course, you don’t have to do that, and the plug-in provides a range of functions for displaying dates etc.

Some more information on templates is provided here: http://docs.wp-event-organiser.com/theme-integration/how-do-i-customise-the-templates/

Hi Stephen,

I would like to change the appearance of the booking form. Do you want to give me a tip which files I have to adjust for that. I use a child theme and currently it looks like this with my theme.(full page with, not by choice. I am using Elementor Pro)

For a credit card transaction, after details have been added successfully, clicking the green PAY button doesn’t change the button, or show a progress circle, which can be unsettling and could lead to pressing the button again until the screen changes.

The previous screen (Proceed to checkout) and Pay Offline button does show a progress circle.

Anyway some kind of progress indicator can be added back in?

On the booking form, if the user does not select a qty of tickets no validation message appears anymore?

So I am getting customers forgetting to realise they have to enter how many tickets to select, clicking checkout and it not doing anything?

Is there anyway to either mark the default value to 1 or add the validation message back in?

[Stephen Harris]

Hi Will,

No, cancelled bookings shouldn’t contribute to the limit.

I’ve tested this, and it appears to be working correctly. If you’d like me to investigate the issue on the site in question, I’d be happy to. Just get in touch via e-mail or this form: http://wp-event-organiser.com/contact

[Stephen Harris]

Hi Martin,

The developer who set up the site created a widget with the booking form shortcode in it, but the plug-in will still automatically append the booking form to the bottom of the event page unless you disable it (see this page on how to do that: http://docs.wp-event-organiser.com/shortcodes/booking-form/)

If you want to disable the widget instead, I’m afraid I can’t help you as that is depends on the theme. Presumably the widget should be removable from the ‘Widgets’ section under ‘Appearance’ in your WordPress dashboard – but its possibly hard-coded in the theme’s code.

Hi, there

Newbie question. I appear to be getting the Booking Form widget in the sidebar AND at the bottom of the event on say – https://www.panary.co.uk/craft-baking-courses/1-day-basic-bread-baking/

For life of me, I cannot find in the widgets section how where to disable or switch off. Please, can you help?

[Stephen Harris]

Yes, if the event or date is deleted, then you will get that error. I’ll fix this in the next update, but essentially it would involve wrapping the line in admin/bookings.php:

 $date        = eo_format_event_occurrence( $event_id, $occurrence_id );

in a try{ ... } catch{ ... } statement.

Hi,

I sent this a few days ago through the contact form but I´m not sure if you received it?

I just received an automated email from WordPress “your site is experiencing a technical issue”, explaining that there is a problem with plugin Event Organiser and a link to where it came from:
/wp-admin/edit.php?post_type=event&page=bookings&action=edit&booking_id=969
When I visit this page I see this error:
Fatal error: Uncaught Exception: Error in formating DateTime object. Expected DateTime, but instead given boolean in /wp-content/plugins/event-organiser/includes/event-organiser-utility-functions.php:31 Stack trace: #0 /wp-content/plugins/event-organiser/includes/event-organiser-utility-functions.php(164): eo_format_datetime(false, ‘j F, Y’) #1 /wp-content/plugins/event-organiser-pro/admin/bookings.php(789): eo_format_event_occurrence(954, 111) #2 [internal function]: EventOrganiser_Bookings_Page->booking_metabox(Object(WP_Post), Array) #3 /wp-admin/includes/template.php(1304): uopz_call_user_func(Array, Object(WP_Post), Array) #4 /wp-content/plugins/event-organiser-pro/admin/bookings.php(585): do_meta_boxes(Object(WP_Screen), ‘normal’, Object(WP_Post)) #5 /wp-content/plugins/event-organiser-pro/admin/bookings.php(557): EventOrganiser_Bookings_Page->display_booki in /wp-content/plugins/event-organiser/includes/event-organiser-utility-functions.php on line 31

there is also this message/notification “The occurrence date for which this booking was made no longer exists.”

My guess is that this is because the date for this booking has been deleted?
(events are handles by different authors)

How can I best solve this, I´m using the pro 2.x beta version)?

Thanks!

Hi there!
Is there any way to change the ticket information and add other types of tickets in the admin panel?
E.g. There are three ticket types, Adult, 3$, Student 2$, Child (0$), and I see that Edward has booked an adult ticket but e-mailed me later he is a student. How can I change the booking to a student ticket?
Thanks already for your help and support
Lomo