Search Results for 'booking form'

Is it possible to have a restriction in the booking form to select only one type of ticket and only 1 ticket? I want to use the booking form to choose one distance for a running event. For example, you cannot run the 10k and half marathon for the same person in the same event multiple times.

[Stephen Harris]

Hi Jaroslaw, the event_id column in the database is poorly named: it references the occurrence ID and not the post ID of the event. For this reason the occurrence_id alias exists to clarify intent.

event_occurrence is an obsolete column which is to reference the ordinal number of the occurrence. This is no longer in use.

I’m not sure what the context is but eo_booking_meta() retrieves information about a particular booking (and not ticket). The ID passed should be the ID of the booking.

[Stephen Harris]

Hi Brian,

Thanks for the video. It didn’t look like it (judging by the admin menu) but do you have any caching plugin installed? The reason being is that there is otherwise no reason why a logged-out user would see a ticket when a logged-in user does not. (The plug-in treats the two users the same in so far as tickets are displayed). However, a caching plug-in will typically not cache content for logged-in users, or certainly not admins.

At a guess when submitting the booking the plug-in is working being the $_POST payload means that the cache is bypassed. When the booking form reloads, it populates with the data of the failed booking (to prevent users having to renter values), but this means a ticket quantity is set for a ticket that is no longer visible (and therefore cannot be deselected). I’ll looking into addressing that bug – but it’s a consequence of the bug that precedes it, i.e. that a ticket is appearing when it should not.

If you could let me know if any caching solution is in place that could be responsible, and if not we can investigate this a bit further.

Hi Stephen

I notice that the ticket price is formatted as so £12.50 but the total price is formatted as £ 12.50 with an annoying space after the currency symbol.

I’ve looked through the code and it seems the only way around this is to change it in core, not ideal.

eo_format_price() or eo_get_booking_form_total_placholder()

I appreciate this is a minor issue but could it be fixed in a future update. It is a very easy change to make.

Many thanks

[Anders Hvidsten]

On the site where I use this, the attendee fields only appears if there is more than one available ticket type.
If there is only one type available, no fields for attendees appears, and the booking form fails.

[Stephen Harris]

Thanks Jos,

I’ve identified a bug with the booking form shortcode which affects non-recurring events, when the ‘book by series’ is not disabled. I shall aim to have a fix released next week.

A workaround is to enable the ‘book series’ option. If you have a recurring event this means you are selling tickets for the entire event series (i.e. not individual dates). In your case, the event is not recurring so the distinction isn’t relevant. (I’m assuming you are not planning on selling tickets for individual dates on other recurring events).

The bug only impacts the booking form shortcode, but I gather that using the default event page booking form is not a suitable option for you.

[Jos den Hollander]

hi Stephen, I tried Paypal and that doesn’t work either. For your reference, I made a test page that shows this behaviour:

http://www.zeelandinbeweging.nl/testpage-booking_form-shortcode/

hi Stephen,

I am using an event_booking_form shortcode on my home page and I am able to see all form fields and able to enter values. When I hit the submit button, it does not go to the Mollie test page (in sandbox mode) but goes to my home page concatenated with #eo-bookings

When I do the same from the event page itself (with all event details and booking form), it works fine.

[Stephen Harris]

Hi Christoph,

Can you provide a bit more detail on what you’re trying to achieve? Can you give an example of how you plan to use these shortcode, and where?

The booking form already displays ‘sold out’ if the ticket has sold out. If selling by date it will disable sold-out dates. Lastly, it will display a sold out message if all tickets are sold out.

Is there a possibility to register mulitple attendees at once when registering to en event?
I need to let users themselves set the number of people registering, and enter Name, Email and Phone per attendee.

Is this possible in Event Organiser?

Hi,
I haven’t been able to set this up so on each single-event.php page, there is a rsvp/sign up button. These are the steps I’ve taken:

1. I went to Settings > Event Organiser >> Booking Form tab and create a form.
2. Click on the Bookings and set up my paypal. (I dont need this since the event is free, but it was mentioned in the guide).
   1. I went back to the FES form and add the “Event Tickets” button: event-ticket.jpg
   2. However, the “event buttons” for “Add tickets” is not visible on my web form. It is at this location: https://reformimmigrationforamerica.org/riseup-event-submission-form/

What happen? Should I add the short code straight into the single-event.php page with <?php do_shortcode(“”)?> inside “the loop”? How is it not displaying in my web form?

Any hints will help. I am trying to get people to “RSVP” for each event on the single-event.php page. Which looks like this: https://reformimmigrationforamerica.org/events/event/come-together-immigrant-rights-pittsburgh-philadelphia/

Hey I am back on EO 🙂

hope u can help me again.

https://b9icqu9.myraidbox.de/Kurs/fussreflexzonenmassage-ausbildung-i-2/

Here u can see that u can book this event.

How can I set up that there is 1 in currency and not 0?

thx for ur help

[Stephen Harris]

Hi Chris,

Apologies for the delay in getting back to you. I unfortunately can’t replicate this bug. Can you get in touch via this form or e-mail with admin account access – I would probably need FTP access to investigate this any further too. It might be worth if you can check the database (or provide access for myself). In particular, in the post meta values (for the booking ID): _eo_booking_anon_display_name, _eo_booking_anon_first_name and _eo_booking_anon_last_name.

The function that displays the name of the bookee on the bookings admin page is the same that displays it on an individual booking’s page (in the bookee metabox) – so I don’t see how they can be displaying different things. Do you have any custom code relating to the plug-in running on the site?

Hi Stephen,

I think I’ve found a bug. We have your pro plugin set up on a site – latest version, latest version of the core WPEO plugin, latest WordPress.

When someone makes a booking on this site, their first name and surname are being saved as they display correctly on the bookings screen in the dashboard. However, when clicking through to the booking itself, the name is displayed in the ‘Booking Meta’ section as the surname twice. The booking confirmation email to the site admin also displays the surname twice instead of showing the firstname. The booking form is using the in-built name element.

I’ve tested this myself and can confirm this is the case. It’s an inconvenience for our client as they’re using the emails for their own records rather than logging in and exporting attendees all the time.

Happy to provide admin login details if you’re not able to recreate the issue on your install…

Thanks,
Chris