Should cancelled bookings re-add the ticket(s) to the cap?

WordPress Event Management, Calendars & Registration › Forums › General Question › Should cancelled bookings re-add the ticket(s) to the cap?

This topic contains 2 replies, has 2 voices, and was last updated by  Will K 5 years, 3 months ago.

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  • September 23, 2019 at 10:17 am #36076

    Hi,

    New user to wp-event-organiser here, so sorry for newbie question … client has reported that if he cancels a booking, then that ticket does not appear to be made available for someone else to book. He had an event with a 15 ticket cap, which sold out but then someone cancelled. He cancelled their booking, but the event still showed as sold out.

    I’ve checked and that does appear to be the case. (As a workaround, we created one new ticket for sale.)

    Is this normal behaviour?

    Thanks.

    Will.

    Will K
    September 24, 2019 at 7:43 pm #36107

    Hi Will,

    No, cancelled bookings shouldn’t contribute to the limit.

    I’ve tested this, and it appears to be working correctly. If you’d like me to investigate the issue on the site in question, I’d be happy to. Just get in touch via e-mail or this form: http://wp-event-organiser.com/contact

    Stephen Harris
    September 25, 2019 at 10:04 am #36121

    Thanks, Stephen.

    I will carry out further tests to confirm and come back to you if there’s a confirmed issue.

    Will.

    Will K
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