Map not displaying in backend

WordPress Event Management, Calendars & Registration › Forums › General Question › Map not displaying in backend

This topic contains 11 replies, has 3 voices, and was last updated by  Stephen Harris 3 years, 9 months ago.

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  • November 22, 2019 at 12:04 am #36726

    We’re getting the following error in the console when selecting a venue. So far we’ve tried multiple venues, reseting the API key, but the error remains. The map is stuck somewhere over the Atlantic.

    Any thoughts?

    MapInvalidValueError: setPosition: not a LatLng or LatLngLiteral: in property lat: not a number

    Cristian Muresan
    November 26, 2019 at 7:52 pm #36755

    Are you using Google or OpenStreetMap? Can you share the address you have entered (if not here, then via this contact form: https://wp-event-organiser.com/contact/)

    Stephen Harris
    November 26, 2019 at 10:06 pm #36756

    Google and the address is I can even set you up with a test user if needed:

    3802 N. 53rd Ave, Suite 290, Phoenix, AZ 85031.

    Any address used will yield the same problem, this being one that we tried recently.

    The map feature works well in Edit Venue and we get the following coordinates in there.

    33.492452,-112.174179

    It just doesn’t work when we select that venue in Event Edit.

    Cristian Muresan
    December 2, 2019 at 4:44 pm #36790

    Any chance this is an easy fix?

    Cristian Muresan
    December 2, 2019 at 7:40 pm #36792

    Hi Cristian,

    I can’t replicate this issue, it’s possible a conflict with another plug-in. Are you able to provide a log-in to the site, and I can investigate further?

    Please provide any credentials via email or https://wp-event-organiser.com/contact/, but not on the forums.

    Stephen Harris
    December 2, 2019 at 10:53 pm #36799

    Sent credentials via email.

    Other things we’ve tried in the meantime: disabled all plugins; tried a different theme.

    Cristian Muresan
    December 4, 2019 at 6:55 pm #36821

    Hi Cristian,

    What email did you send the credentials to? I’ve not received any email.

    Stephen Harris
    December 12, 2019 at 2:46 pm #36915

    Stephen, I did a bit more testing on this, by disabling all plugins and switching to the Twenty Twenty theme. The issue persists; however, I found a scenario where the issue disappears.

    If a user adds a venue when adding an event, it works.

    It only doesn’t work when the user selects a venue from the venue dropdown. I included a video of this here: https://youtu.be/COa4bAOxJOk

    Cristian Muresan
    December 12, 2019 at 5:45 pm #36919

    Hi Cristian,

    I’ve identified the issue, and I’ve hot-fixed it on your site. I’ll be releasing an update shortly with this fix.

    Stephen Harris
    December 12, 2019 at 6:14 pm #36922

    Sounds great! Thank you very much for your help!

    Cristian Muresan
    June 26, 2020 at 7:33 am #38247

    Did the fix end up in the current release? I’m getting the same error using the Front End Submissions form.

    • This reply was modified 3 years, 10 months ago by  Winston Grace.
    Winston Grace
    July 10, 2020 at 1:32 pm #38305

    Yes this was fixed in the 3.9.0 release, but it wasn’t related to front end submission. Do you get any console errors?

    Stephen Harris
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