How do I upgrade the pro version to 1.4

[Alicia St Rose]

Hi,
I see the alert to upgrade, but I can’t find the upgrade files on the event organizer site. I went to my profile and tried to download again. I got an error doing this, so it appears it’s the same version I already have.
Where do I find the upgrade?

Thanks!

[Stephen Harris]

Hi Alicia,

You should be able to upgrade from WordPress admin. If you’re getting any errors with that, let me know and I’ll look into it.

Otherwise if you wish to manually updated the plug-in you can do so by following the same steps as when you installed (Plugins > Add New, Upload tab etc). But you must first remove the plug-in folder via FTP (do not ‘uninstall’). If you don’t remove the plug-in folder you’ll get an error such as ‘Destination folder already exists.’.

[Ross Gosling]

Hi Stephen, i’m getting this upgrade notice:

There is a new version of Event Organiser Pro available. View version 1.4 details. Automatic update is unavailable for this plugin.

Where can I download version 1.4?
Thanks

[Alicia St Rose]

That’s the message I’m getting as well. I’d love to just update from the admin.

Thanks!

[Stephen Harris]

Hi Ross,

I’ve just checked your license and it seems you had one site occupying three spaces (of the 5 site license), This was because the IP had changed. I’ve cleared that site, so you should be able to successfully use your license with the new site. Looking at the logs the site’s seems to have a consistant IP address so it shouldn’t be a problem any longer.

---

Alicia,

Your license key is ‘inactive’, which means its valid, but hasn’t been used yet. Have you entered the license key in the plug-in settings page, and if does it indicate if its valid or not? If its not valid, there should be a help (?) icon. Clicking on that will reveal an error code, feel free to post that here.

[Ross Gosling]

Thanks, I can now see the update button, however when I press update I get the error:

Downloading update from [url contains license key]

Download failed. Forbidden

Return to Plugins page

• This reply was modified 10 years, 7 months ago by  Stephen Harris.

[Stephen Harris]

Hi Ross,

Seems the link expired. I’ve tweaked the cache a bit to try and avoid a repetition of that. Let me know if that resolves it for you…

(You can also download it manually via: wp-event-organiser.com/my-account).

[Alicia St Rose]

Hi Stephen,
I updated the key and I’m still getting the message that automatic upgrade isn’t available. Does it take time to kick in?

Thanks!

[Stephen Harris]

Hi Alicia,

Sometimes the cache can mean the update doesn’t appear straight away. But you should be able to update by now.

[Alicia St Rose]

Hi Stephen,
I’m having a problem with my license key again. I had it active on a test site. I’ve removed the key from the test site, but can’t get it to work on the live site so that I can upgrade.

Thanks!

[Stephen Harris]

Hi Alicia,

I’ve cleared the license from the sandbox site.

[Author]

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