Unknown error when trying to pay with stripe add-on

[Nathan Skelton]

Hi Guys,

I have an issue when i try to purchase event tickets. when you fill in card details i get some text saying ‘An unknown error has occurred’ .

I also get this this error line in the console log:
Failed to load resource: the server responded with a status of 500 (Internal Server Error)

Could you give me an idea on how to fix this? I was wondering if there’s a way i can factory reset the plugin settings and start again?

My PHP version is 8.0 is that helps.

Many thanks

[Stephen Harris]

Hi Nathan,

My apologies for not replying sooner. You should enable WordPress and Event Organiser, by adding the following to the top of your wp-config.php

WP_DEBUG="true";
EVENTORGANISER_DEBUG="debug";

Then check the log files in wp-content. Because this is a server error you should also find logs in the PHP log directory. The location will depend on server configurations, but typically will be in a subdirectory of the /var/log directory

[Author]

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