Unknown error when trying to pay with stripe add-on

WordPress Event Management, Calendars & Registration Forums Report A Bug Unknown error when trying to pay with stripe add-on

This topic contains 1 reply, has 2 voices, and was last updated by  Stephen Harris 1 month, 1 week ago.

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
  • #42329

    Hi Guys,

    I have an issue when i try to purchase event tickets. when you fill in card details i get some text saying ‘An unknown error has occurred’ .

    I also get this this error line in the console log:
    Failed to load resource: the server responded with a status of 500 (Internal Server Error)

    Could you give me an idea on how to fix this? I was wondering if there’s a way i can factory reset the plugin settings and start again?

    My PHP version is 8.0 is that helps.

    Many thanks

    Nathan Skelton

    Hi Nathan,

    My apologies for not replying sooner. You should enable WordPress and Event Organiser, by adding the following to the top of your wp-config.php


    Then check the log files in wp-content. Because this is a server error you should also find logs in the PHP log directory. The location will depend on server configurations, but typically will be in a subdirectory of the /var/log directory

    Stephen Harris
Viewing 2 posts - 1 through 2 (of 2 total)
To enable me to focus on Pro customers, only users who have a valid license for the Pro add-on may post new topics or replies in this forum. If you have a valid license, please log-in or register an account using the e-mail address you purchased the license with. If you don't you can purchase one here. Or there's always the WordPress repository forum.