Unknown error when trying to pay with stripe add-on

WordPress Event Management, Calendars & Registration Forums Report A Bug Unknown error when trying to pay with stripe add-on

This topic contains 1 reply, has 2 voices, and was last updated by  Stephen Harris 1 month, 1 week ago.

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  • #42329

    Hi Guys,

    I have an issue when i try to purchase event tickets. when you fill in card details i get some text saying ‘An unknown error has occurred’ .

    I also get this this error line in the console log:
    Failed to load resource: the server responded with a status of 500 (Internal Server Error)

    Could you give me an idea on how to fix this? I was wondering if there’s a way i can factory reset the plugin settings and start again?

    My PHP version is 8.0 is that helps.

    Many thanks

    Nathan Skelton
    #42371

    Hi Nathan,

    My apologies for not replying sooner. You should enable WordPress and Event Organiser, by adding the following to the top of your wp-config.php

    WP_DEBUG="true";
    EVENTORGANISER_DEBUG="debug";
    

    Then check the log files in wp-content. Because this is a server error you should also find logs in the PHP log directory. The location will depend on server configurations, but typically will be in a subdirectory of the /var/log directory

    Stephen Harris
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