Unknown error when trying to pay with stripe add-on

WordPress Event Management, Calendars & Registration Forums Report A Bug Unknown error when trying to pay with stripe add-on

This topic contains 3 replies, has 3 voices, and was last updated by  Ian Smith 10 months ago.

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #42329

    Hi Guys,

    I have an issue when i try to purchase event tickets. when you fill in card details i get some text saying ‘An unknown error has occurred’ .

    I also get this this error line in the console log:
    Failed to load resource: the server responded with a status of 500 (Internal Server Error)

    Could you give me an idea on how to fix this? I was wondering if there’s a way i can factory reset the plugin settings and start again?

    My PHP version is 8.0 is that helps.

    Many thanks

    Nathan Skelton
    #42371

    Hi Nathan,

    My apologies for not replying sooner. You should enable WordPress and Event Organiser, by adding the following to the top of your wp-config.php

    WP_DEBUG="true";
    EVENTORGANISER_DEBUG="debug";
    

    Then check the log files in wp-content. Because this is a server error you should also find logs in the PHP log directory. The location will depend on server configurations, but typically will be in a subdirectory of the /var/log directory

    Stephen Harris
    #42625

    I am also having issue with the Stripe extension not working and returning an unknown error.

    Deprecated: Return type of EventOrganiser\Stripe\Stripe\StripeObject::offsetExists($k) should either be compatible with ArrayAccess::offsetExists(mixed $offset): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/salumn/public_html/wp-content/plugins/event-organiser-stripe/lib/Stripe/StripeObject.php on line 186
    
    Deprecated: Return type of EventOrganiser\Stripe\Stripe\StripeObject::offsetGet($k) should either be compatible with ArrayAccess::offsetGet(mixed $offset): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/salumn/public_html/wp-content/plugins/event-organiser-stripe/lib/Stripe/StripeObject.php on line 196
    
    Deprecated: Return type of EventOrganiser\Stripe\Stripe\StripeObject::offsetSet($k, $v) should either be compatible with ArrayAccess::offsetSet(mixed $offset, mixed $value): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/salumn/public_html/wp-content/plugins/event-organiser-stripe/lib/Stripe/StripeObject.php on line 181
    
    Deprecated: Return type of EventOrganiser\Stripe\Stripe\StripeObject::offsetUnset($k) should either be compatible with ArrayAccess::offsetUnset(mixed $offset): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/salumn/public_html/wp-content/plugins/event-organiser-stripe/lib/Stripe/StripeObject.php on line 191
    
    Deprecated: Return type of EventOrganiser\Stripe\Stripe\StripeObject::count() should either be compatible with Countable::count(): int, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/salumn/public_html/wp-content/plugins/event-organiser-stripe/lib/Stripe/StripeObject.php on line 202
    
    Deprecated: Return type of EventOrganiser\Stripe\Stripe\StripeObject::jsonSerialize() should either be compatible with JsonSerializable::jsonSerialize(): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/salumn/public_html/wp-content/plugins/event-organiser-stripe/lib/Stripe/StripeObject.php on line 402
    
    Deprecated: Return type of EventOrganiser\Stripe\Stripe\Util\Set::getIterator() should either be compatible with IteratorAggregate::getIterator(): Traversable, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/salumn/public_html/wp-content/plugins/event-organiser-stripe/lib/Stripe/Util/Set.php on line 40
    
    Ian Smith
    #42658

    The latest version of the Stripe add-on corrects this issue ( v3.0.0 )

    Thanks Stephen.

    Ian Smith
Viewing 4 posts - 1 through 4 (of 4 total)
To enable me to focus on Pro customers, only users who have a valid license for the Pro add-on may post new topics or replies in this forum. If you have a valid license, please log-in or register an account using the e-mail address you purchased the license with. If you don't you can purchase one here. Or there's always the WordPress repository forum.