Tickets
This topic contains 5 replies, has 2 voices, and was last updated by 
-
Posts
-
I’ve just set up a new event, which occurs on a single day, with a one price ticket.
I can only get a ticket option to show on the booking form if I create two ticket types, then the first will show. The form shows but without any tickets to select from until I add the second ticket type. I’m using the standard form without any extras.<br />
What have I done wrong?Barry Meadows
Hi Barry,
Have you enabled ‘Simple Booking Mode’? (On the form customiser page, check the settings tab). ‘Simple Booking Mode’ comes into effect if:
- its enabled in the settings
- and there is only one ticket on sale
- and the event is a single event or you are selling by series
It hides all the ‘unnecessary’ parts of the form (e.g. date selection & ticket selection) and effectively forces the booking to contain only one ticket. If you want users to be able to choose the quantity, simply disable that setting.
Stephen Harris
I tried it both with and without this option ticked
Hi Barry,
Can you provide a link to the event in question? (You can send it via the contact form if you prefer). I had a quick look at two events with only one ticket (including guided beach walk) and it seemed to be functioning as expected.
This is why I think I’ve done something wrong as existing events are working as expected, its just the new one; since I last wrote I’ve done some further playing and made the ticket appear. I think it was when I edited the ‘spaces’ field – if the spaces field is blank does this mean unlimited spaces or no spaces? If it is the latter (ie no spaces) should a partial booking form be shown or a ‘no tickets available’ message?
Yes, that would do it :). Spaces have to be a positive number. When the only tickets added have 0 spaces, it is effectively ignored. (This is different from when all tickets have sold out – in which case a sold out message is displayed).