The bookies are not mailed

WordPress Event Management, Calendars & Registration › Forums › Report A Bug › The bookies are not mailed

This topic contains 1 reply, has 2 voices, and was last updated by  Stephen Harris 2 years, 9 months ago.

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  • July 26, 2021 at 3:56 am #40067

    Hellloi Stephen,
    I’m fighting with the issue about mailing bookies. I as a organiser get the information about new booking but the bookie not recieve any mail from the system. I try to send them email by “Email bookees” but the bookie not recieve it.
    I had installed the latest EO version (3.10.7 and 3.2.0 of PRO) on WordPress 5.7.2.

    May be will be also good to have option in “Email bookees” to send copy to event organiser.

    Thanks for looking on the problem Kamil

    Kamil Konečný
    July 26, 2021 at 10:06 pm #40074

    Hi Kamil,

    The bookee will only get confirmation of a confirmed booking. (On the other hand the “email bookees” should email all selected bookees irrespective of booking status).

    Could you try using this plug-in to verify the emails are being sent? If they do not appear then there is likely a bug or plug-in conflict and I’ll investigate further. If they do, then the issue might be with the email delivery or with the recipient’s inbox / mail provider (both are outside of the plug-in’s control). Given you are seeing some emails being sent, then its unlikely to be an issue with email delivery.

    Stephen Harris
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