Stripe – An unknown error has occurred.

[Sam Grimshaw]

Hello

I’m experiencing a couple of issues with Stripe bookings:

1. A ‘New Event Booking’ email comes through to admin as soon as the user clicks ‘Book’ and this is before any Credit Card details have been entered
2. When entering Stripe’s test card details and clicking ‘Pay’, I get ‘An unknown error has occurred.’ message just below the Credit Card fields. However, these test payments are showing up in my Stripe account.

It seems the Event Organiser Pro plugin isn’t able to connect the payments somehow?

Many thanks

Sam

[Stephen Harris]

Hi Sam,

When completing the purchase have your browser console open on the network tab. You should see an 4XX or 5XX error, and the body of the response might contain more information.

You can also enable debug logging by adding

define('WP_DEBUG_LOG', true);
define('WP_DEBUG_LOG', true);

to your wp-config.php above where it says to make changes

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