Responsive issue on payment gateway

WordPress Event Management, Calendars & Registration › Forums › Report A Bug › Responsive issue on payment gateway

This topic contains 6 replies, has 2 voices, and was last updated by  Stephen Harris 4 years, 3 months ago.

Viewing 7 posts - 1 through 7 (of 7 total)
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  • January 16, 2020 at 2:55 pm #37168

    Hi (me again, sorry)

    The payment gateway is not really working on mobile phones the card number and cvc seem to wrap over each other and is not viewable. Is it possible to split card cvc and date across multiple line on mobile phones?

    regards

    Paul

    Paul Newbery
    January 16, 2020 at 5:25 pm #37169

    Hi Paul,

    Just to confirm, which payment gateway is this?

    Stephen Harris
    January 16, 2020 at 6:46 pm #37170

    Hi Stephen,

    It is the stripe gateway that we are using.

    Paul

    Paul Newbery
    January 19, 2020 at 4:40 pm #37191

    Hi Stephen,
    any ideas? as it the stripe gateway is basically useless unless it can work on mobile devices. The majority of site traffic comes from mobile phones.

    Paul Newbery
    January 19, 2020 at 10:58 pm #37192

    Hi Paul,

    The plug-in uses Stripe’s element library to build that input. After entering the credit card number it should only display the first four numbers and reveal inputs for the CVC and date. (See, for example: https://stripe-payments-demo.appspot.com/).

    Is that not the behaviour you’re seeing?

    Stephen Harris
    January 20, 2020 at 1:23 pm #37196

    Hi Stephen,

    I am seeing similar to this however, when you enter the card number scrolls to left and you see last 4 numbers and if you enter date those numbers are overwritten on top of the card numbers.

    I notice on the stripe example link the card area takes almost 100% width, where as on our stripe gateway that is not the case, also the card box is indented by 20px which also takes up a bit of real estate, i have bodged some setting min width to 400px while it appears to work looks it looks ugley

    Paul

    p.s. I will try and send a screen shot when I have a chance.

    Paul Newbery
    January 22, 2020 at 9:01 pm #37237

    Hi Paul,

    Are you able to provide a link to the booking form? (Or email it to me?)

    Stephen Harris
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Viewing 7 posts - 1 through 7 (of 7 total)
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