This topic contains 4 replies, has 4 voices, and was last updated by  Stephen Harris 9 months ago.

Viewing 5 posts - 1 through 5 (of 5 total)
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  • #42152 Reply


    I believe we missed our renewal window and now I see no option to renew on our account.
    Do I need to purchase a new license and install that instead?
    I tried contacting through the contact form here also but not sure if it was received


    #42172 Reply


    I’ve just sent you sent you an email on how you can renew the license.

    Stephen Harris
    #42475 Reply

    Hi Stephen,

    I renewed our licenses 2 days ago, and it looks fine in our account. However when I look in the settings for event-manager it keeps saying that my licenses expire tomorrow and that I need to renew them…
    Can you please advise how to fix this ?


    Sharon McErlane
    #43020 Reply

    I renewed ours but it’s stuck in “Pending” status. AFAICT, it didn’t go through and we don’t have the new keys. I’m not sure what to do next. Can you please advise how to fix this ?

    Liz Fraley
    #43060 Reply

    Hi Liz,

    Sorry for the delay, but I can see you have since successfully made the purchase. The original ‘pending’ purchase cannot be completed and has since been automatically marked as abandoned.

    Stephen Harris
Viewing 5 posts - 1 through 5 (of 5 total)
Reply To: Renewal?
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