Renewal?

WordPress Event Management, Calendars & Registration › Forums › Pre Sales Questions › Renewal?

This topic contains 4 replies, has 4 voices, and was last updated by  Stephen Harris 1 year, 1 month ago.

Viewing 5 posts - 1 through 5 (of 5 total)
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  • December 13, 2022 at 7:26 pm #42152 Reply

    Hi,

    I believe we missed our renewal window and now I see no option to renew on our account.
    Do I need to purchase a new license and install that instead?
    I tried contacting through the contact form here also but not sure if it was received

    Thanks!

    AK
    December 16, 2022 at 10:50 pm #42172 Reply

    Hi,

    I’ve just sent you sent you an email on how you can renew the license.

    Stephen Harris
    March 18, 2023 at 10:18 am #42475 Reply

    Hi Stephen,

    I renewed our licenses 2 days ago, and it looks fine in our account. However when I look in the settings for event-manager it keeps saying that my licenses expire tomorrow and that I need to renew them…
    Can you please advise how to fix this ?

    Thanks

    Sharon McErlane
    August 16, 2023 at 6:22 pm #43020 Reply

    I renewed ours but it’s stuck in “Pending” status. AFAICT, it didn’t go through and we don’t have the new keys. I’m not sure what to do next. Can you please advise how to fix this ?

    Liz Fraley
    August 28, 2023 at 9:41 pm #43060 Reply

    Hi Liz,

    Sorry for the delay, but I can see you have since successfully made the purchase. The original ‘pending’ purchase cannot be completed and has since been automatically marked as abandoned.

    Stephen Harris
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