Problem with my account

WordPress Event Management, Calendars & Registration › Forums › Pre Sales Questions › Problem with my account

This topic contains 5 replies, has 4 voices, and was last updated by  Harrison.O 2 years, 7 months ago.

Viewing 6 posts - 1 through 6 (of 6 total)
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  • June 5, 2022 at 4:08 pm #41248 Reply

    Hi Stephen

    I think there may be an issue with my account. I seem to have a valid and active Pro subscription, but when I log in to my account, I can’t download any extension plugins (“You do not have permission to download this file”), and I only seem to be able to post to the “Presales” Forum.

    Can you help?

    Thanks!
    m

    OLD ACCOUNT! USE POOKACO ACCOUNT INSTEAD
    June 24, 2022 at 12:36 am #41362 Reply

    Hi Marcus,

    It appears a bug with the license renewal meant that the license expired.

    I’m going to re-issue you the license keys and send the new ones over to you.

    Stephen Harris
    July 6, 2022 at 3:15 pm #41451 Reply

    Hi Stephen,

    same issue here any update on that?

    Best regards,
    Valentin

    Valentin Wittich
    July 9, 2022 at 12:23 am #41454 Reply

    Hi Valentin,

    I’ve just e-mailed you with a new set of licenses

    Stephen Harris
    July 11, 2022 at 4:31 pm #41470 Reply

    Perfect, thanks!

    Valentin Wittich
    October 13, 2022 at 5:21 pm #41835 Reply

    Hi Stephen, I m encountering the same problem. I can’t download the plugin and can’t reply as pro customer. Thanks.

    • This reply was modified 2 years, 7 months ago by  Harrison.O.
    Harrison.O
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Viewing 6 posts - 1 through 6 (of 6 total)
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