Hi Stephen
I think there may be an issue with my account. I seem to have a valid and active Pro subscription, but when I log in to my account, I can’t download any extension plugins (“You do not have permission to download this file”), and I only seem to be able to post to the “Presales” Forum.
Can you help?
Thanks!
m
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OLD ACCOUNT! USE POOKACO ACCOUNT INSTEAD
Hi Marcus,
It appears a bug with the license renewal meant that the license expired.
I’m going to re-issue you the license keys and send the new ones over to you.
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Stephen Harris
Hi Stephen,
same issue here any update on that?
Best regards,
Valentin
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Valentin Wittich
Hi Valentin,
I’ve just e-mailed you with a new set of licenses
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Stephen Harris
Hi Stephen, I m encountering the same problem. I can’t download the plugin and can’t reply as pro customer. Thanks.
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This reply was modified 1 year, 9 months ago by
Harrison.O.
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Harrison.O