Problem with my account

This topic contains 5 replies, has 4 voices, and was last updated by  Harrison.O 1 month, 3 weeks ago.

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #41248 Reply

    Hi Stephen

    I think there may be an issue with my account. I seem to have a valid and active Pro subscription, but when I log in to my account, I can’t download any extension plugins (“You do not have permission to download this file”), and I only seem to be able to post to the “Presales” Forum.

    Can you help?

    Thanks!
    m

    Marcus J Wilson
    #41362 Reply

    Hi Marcus,

    It appears a bug with the license renewal meant that the license expired.

    I’m going to re-issue you the license keys and send the new ones over to you.

    Stephen Harris
    #41451 Reply

    Hi Stephen,

    same issue here any update on that?

    Best regards,
    Valentin

    Valentin Wittich
    #41454 Reply

    Hi Valentin,

    I’ve just e-mailed you with a new set of licenses

    Stephen Harris
    #41470 Reply

    Perfect, thanks!

    Valentin Wittich
    #41835 Reply

    Hi Stephen, I m encountering the same problem. I can’t download the plugin and can’t reply as pro customer. Thanks.

    • This reply was modified 1 month, 3 weeks ago by  Harrison.O.
    Harrison.O
Viewing 6 posts - 1 through 6 (of 6 total)
Reply To: Problem with my account
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