Pending Tickets

This topic contains 4 replies, has 3 voices, and was last updated by  Stephen Harris 9 years, 11 months ago.

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #15413

    Hi Stephen,

    We’re using the Pro plugin on a site launched today. We did a test payment via PayPal and all was well.

    Now we’ve publicised the site, people are signing up, but we can see a fair few ‘pending’ status’ by the same people, who then go on to make a confirmed booking. So they would have say 5 rows on the booking screen: pending, pending, pending, pending, confirmed. Note this isn’t everyone, just a couple of bookees.

    A couple of questions:

    1. Any idea what is going on with the pendings?
    2. If we change the ‘Reserve Pending Tickets’ to unchecked (it’s currently checked),
      will this retrospectively free up those tickets?

    Thanks in advance,
    Chris

    Chris Dunst
    #15414

    Hi Chris,

    This will happen whenever the user clicks “book” and the booking form validates, but for whatever reason they do not complete the booking process (i.e. the paypal checkout).

    Yes, if you change that option, then it will free up the pending tickets. The “Reserve pending tickets” option is there for situations where there might be plausible be a wait between the user completing the booking, and the booking be confirmed, that is, paid for (i.e. offline bookings).

    Stephen Harris
    #15436

    That’s great, thanks for the info.

    Chris Dunst
    #15772

    Hi there,

    We’re also experiencing hiccups with this. We do not want to receive notifications if someone books and then does not follow through with the Paypal payment.

    I need to know:

    (1) How can they automatically be reminded they need to pay
    (2) At what point do they get redirected to the thank you page (if that is set up in the configuration).

    Thanks a lot
    Elizabeth

    Shannon Walbran
    #15777

    Hi Shannon,

    There is no reminder to pay feature. If the user does not complete the booking it will stay at pending. If you ensure that pending bookings do not reserve seats then this won’t matter (see bookings settings tab).

    Regarding the thank you page, they are redirected after payment is complete,

    Stephen Harris
Viewing 5 posts - 1 through 5 (of 5 total)
To enable me to focus on Pro customers, only users who have a valid license for the Pro add-on may post new topics or replies in this forum. If you have a valid license, please log-in or register an account using the e-mail address you purchased the license with. If you don't you can purchase one here. Or there's always the WordPress repository forum.