Off line payment confirmation e-mail

WordPress Event Management, Calendars & Registration › Forums › General Question › Off line payment confirmation e-mail

This topic contains 3 replies, has 2 voices, and was last updated by  Stephen Harris 9 years, 11 months ago.

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  • April 16, 2015 at 8:42 pm #16218

    When a customer pays off line and an admin user confirms the booking, the admin gets a confirmation e-mail, not the customer. Is there a way of automatically sending the customer an e-mail confirming their booking?

    Kim Harding
    April 16, 2015 at 9:52 pm #16220

    Hi Kim,

    A confirmation e-mail should be sent to both the admin (if enabled in the settings) and the customer. There’s no UI setting to disable customer e-mails after a booking is confirmed.

    Could the customer e-mails be being caught by spam filters, or could you host be blocking e-mails (some hosts limit the number of e-mails to ‘external’ e-mails, you can use an SMTP plug-in (see the bottom) to get around this).

    Stephen Harris
    April 19, 2015 at 1:10 pm #16251

    In testing the e-mails did eventually arrive, but after a delay of up to 24 hour, not sure why, can’t find the reason. But the plugin works.

    Kim Harding
    April 20, 2015 at 8:30 am #16255
    Stephen Harris
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