Events showing sold out

[Christian Willis]

I upgraded to Event Organiser Pro 2.0.1 recently and this seems a coincidence but some of my existing events are showing sold out when they are not. So I am wondering if there is a bug. Most of my events have caps but for ones showing sold out there is 1 ticket type available and I have not sold the allocated or capped amount.

[Christian Willis]

I had some other tickets for the event that I had setup but had not put on sale yet (I just had the number of spaces for those tickets set to 0) and then I deleted them and that made the other tickets available. Seems like a possible bug as I have always set events up like this without issues.

[Stephen Harris]

Hi Christian,

Setting a ticket to 0 shoudn’t impact the availability of the other tickets.

I wasn’t able to reproduce this, but if it happens again please let me know and I’ll investigate further.

[Michael Fritz]

I sent a bugfix for that.

add this at line 333 of events-organiser-pro/includes/booking-actions.php

if ($qty === 0) {
// skip tickets not selected in the booking form.
continue;
}

[Stephen Harris]

Hi Michael,

Thank you for the patch. I can see what’s happening, but its not clear to me why the booking form is sending unavailable ticket IDs, albeit with an quantity of zero.

I’ve sent you an email, and hopefully I’ll be able to get to the bottom of it.

[Laurence Manchee]

hi this same issue is happening for me too and when i add

($qty === 0) {
// skip tickets not selected in the booking form.
continue;
}

to line 333 it makes the page not work

Do you guys have a new fix for this/
Thanks
Laurence.

p.s. if it is any help, the ticket with 0 quanity is the last one in my ticket list.

• This reply was modified 4 years, 11 months ago by  Laurence Manchee.

[Stephen Harris]

Hi Laurence,

That advice relates to an older version of the plug-in.

I’ll be in touch via email to investigate this issue.

[Stephen Harris]

Just sent an email

[Jeff Hollyoake]

This problem will happen if you have made a custom theme and have not included ‘wp_footer()’ in footer.php

[Author]

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