Customer unable to change card details

WordPress Event Management, Calendars & Registration › Forums › General Question › Customer unable to change card details

This topic contains 2 replies, has 2 voices, and was last updated by  Jon Packman 8 years, 6 months ago.

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  • September 14, 2016 at 11:59 am #24207

    Hi, my client’s customer is unable to change his card used for Stripe payment. He says it is rejecting the new one and reverting to his old saved card.

    Could this be due to the new card type being unsupported, or another reason (apart from invalid details)?

    And how would a customer normally change their card details? Simply enter a new one into the booking form?

    Thanks,

    Jon

    Jon Packman
    September 15, 2016 at 1:13 pm #24237

    Hi Jon,

    Credit cards are not stored, it is charged at the point the booking is made and then not retained. (In deed, the plug-in never even sees the credit card as it’s processed via Stripe – the plug-in only deals with a unique ‘token’ from Stripe).

    Whenever they place another booking, they can simply enter a different card.

    Stephen Harris
    September 16, 2016 at 10:07 am #24260

    Thanks Stephen, that’s what I thought.

    Jon Packman
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