Confirmation email not sent

WordPress Event Management, Calendars & Registration › Forums › General Question › Confirmation email not sent

This topic contains 1 reply, has 2 voices, and was last updated by  Stephen Harris 10 years, 6 months ago.

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  • August 20, 2014 at 5:02 pm #12210

    Hi,

    I’ve successfully had a couple of bookings for my events but the customers that have booked have not received confirmation emails with their booking number and details which they need to enter the event.

    One booking was made via PayPal and the second booking was for a free event.

    Both customers entered their email addresses when they booked.

    Could you let me know what I can do to fix this.

    Thanks

    Aneet

    admin
    August 20, 2014 at 11:01 pm #12211

    Hi Aneet,

    Are the bookings “confirmed” in the bookings admin page. E-mails are only sent out as soon the booking is confirmed. Free bookings are automatically confirmed, so I expect that the bookings not being confirmed is not the cause (but always good to check).

    Have you been able to verify this yourself (i.e. have you tested placing a booking, do you get an e-mail?)

    Are you getting other e-mails (e.g. booking confirmation e-mails / user registration e-mails sent to the site admin) – this will rule out a server related issue.

    If none of the above helps indicate what the problem is, it’ll require a bit more involved debugging, which I’ll be happy to assist with. If so,get in touch via this form, and I’ll get back to you as soon as possible on how we can move forward on that.

    Stephen Harris
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