Confirmation email after booking

WordPress Event Management, Calendars & Registration › Forums › General Question › Confirmation email after booking

This topic contains 6 replies, has 3 voices, and was last updated by  Stephen Harris 9 years, 6 months ago.

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
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  • July 2, 2015 at 4:29 pm #17693

    Hi Stephen,

    I’ve searched the forums but couldn’t find anything related.

    Is there a way to send the/a confirmation email immediately after a booking?

    Cheers,
    Lars

    backroads
    July 2, 2015 at 5:26 pm #17696

    Hi Lars,

    Yes, please see: http://wp-event-organiser.com/blog/tutorial/sending-an-email-after-an-offline-booking/

    Stephen Harris
    July 3, 2015 at 8:32 am #17709

    Thank you!

    backroads
    September 17, 2015 at 6:41 pm #18996

    Hi, I aslo want to send confirmation email directly after booking, regardless of any payments.
    I have found the setting called Live switch under Offline payment.
    When it’s set to Live I can make a booking, but I get no confirmation email.
    When it’s set til Disabled, the booking form is not visible.

    How do I set it up so I can have an instant confirmation email sent out?

    Best regards/Frank

    Frank Dandenell
    September 18, 2015 at 8:34 am #19008

    Hi Frank,

    The confirmation email is sent when the booking is confirmed which typically happens immediately after the payment (if any) is confirmed.

    For free bookings the event is confirmed immediately, for offline (paid) bookings you will need to manually confirm bookings.

    Since 1.11.0, enabling offline bookings allows you to enable a post-booking email – that is, an email sent immediately after a booking is made, regardless of whether the booking has been confirmed. This applies to non-free bookings using the offline gateway only. So you can use that or you can follow the linked to tutorial above.

    Stephen Harris
    September 18, 2015 at 8:53 am #19009

    I have read the tutorial, but can’t figure out what to do to get my confirmation emails.

    I have tickets with a price, but payment is made via invoice manually. So no payment is made from the web.
    The price is just as info for the person booking.

    How do I set this up, the tutorial only tells me that there are settings for this, not how to use them.
    I’m clearly missing something? (Brain capacity….)
    /Frank

    Frank Dandenell
    September 18, 2015 at 5:36 pm #19018

    Assuming you are using v1.11.0, got to Settings > Event Organiser > Bookings and ensure that ‘live’ is selected for ‘Offline Gateway’. Then a few additional fields will appear:

    • a “Offline Payment Email” checkbox – check this to enable the e-mail
    • a text area “Offline Payment (Email) Instructions” – this forms the body of the e-mail
    • a text field “Offline Payment Email Subject” this used as the subject of the e-mail

    The message & subject can contain placeholders listed here: http://docs.wp-event-organiser.com/bookings/emailing-attendees/

    Stephen Harris
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