Capacity

[Alex Steer]

When updating spaces on tickets it doesn’t update the capacity in ‘calendar view’. The number is not reflecting the combined spaces set on the tickets.

[Stephen Harris]

Hi Alex,

I think this might be a cache issue, (which is a known issue). Please see this thread for an immediate work-around. This shall hopefully be addressed in 1.11.0.

[Alex Steer]

I have added the snippet but it doesn’t seem to have changed anything yet.

I should have 1861 capacity, this total got from adding all the spaces attached to tickets. The calendar view only reports 811 for some reason.

Is there anything else I can check or try?

Many thanks.

[Stephen Harris]

Are all the tickets available for all of the dates? I’m assuming also, there’s no total capacity limit applied to the event in question.

[Alex Steer]

No overall capacity set, and selling tickets as entire series.

I was set to date occurrences when setting up – could it have retained any of that old data?

[Stephen Harris]

Hi Alex,

That could be the case, I’ll run some tests to see if I can replicate this in the next few days.

Another question, do you have any caching plug-in installed?

[Alex Steer]

Stephen,

Thanks, if you need any more info let me know.

No caching plugins installed.

[Stephen Harris]

Hi Alex,

So switching from selling by date can cause problems. To give an example, suppose I start off ‘selling by date’ and create an event with 6 occurrences and I create a three tickets:

• A – available on all 6 occurrences, with 10 spaces
• B – available for only on the occurrence with 5 spaces
• C – not available for any occurrence with 3 spaces

On 5 of the dates there are 10 tickets, and one (the date that B is available) there are 15.

Switching to ‘selling by series’, there are a number of ways of interpreting the above, giving a different capacity total:

1. 65 (= 610 + 51 + 0*3) – we count up each ticket capacity for each of the dates.
2. 18 (=10 + 5 + 3) – we ignore the occurrences aspect and add the ticket totals together
3. 15 (=10 + 5) – we ignore the occurrences aspect except for the fact that ‘C’ is not really available.

The plug-in’s current behaviour is a.

However, because of how it treats tickets which had no dates associated, this could lead to the problem you describe. Consider the following example:

1. Starting off ‘selling by date’, create an single occurrence event.
2. Create a ticket for 100.
3. Change the start date of the event, but do not update the ticket to reflect this.
4. Create a second ticket for 50.
5. Switch to ‘selling by series’.

Viewing the event’s admin page you might reasonably expect there to be 150 spaces. However, what you will see is 50. This is because the first ticket didn’t have any dates associated with it (because of step 3), and so we calculate 50 = 0100 + 150.

I think this might be what is happening here.

A fix is to re-enable ‘selling by date’, and edit the tickets to ensure they have the date selected (highlighted blue), and then switch back again.

Unfortunately this a quirk of the plug-in as a result of it offering two distinct modes of ticketing: switching between the two can cause problems.

[Alex Steer]

Hi Stephen,

Thanks for getting back to me.

I have tested what you say and it does indeed update after highlighting the date on the calendar. However,
I only have a one date on the picker, which is the first of my four days – would this have bearing on the date that the tickets come off sale?

This post is kind of related to another post:
http://wp-event-organiser.com/forums/topic/sell-tickets-whilst-the-event-is-running/

Our situation is that we have an event that spans 4 days and we are selling tickets by series.
We would like to be able to sell tickets up untill the last day and have the capacity update.

Tickets are only dated in title.

1st – 4th Event

Ticket examples
1st, 2nd, 3rd, 4th – Ticket 500 spaces
1st – Ticket – 100 spaces
2nd – Ticket – 100 spaces
3rd – Ticket – 100 spaces
4th – Ticket – 100

Without using date picker… What would be the best config/fix for this scenario?

[Stephen Harris]

I only have a one date on the picker, which is the first of my four days – would this have bearing on the date that the tickets come off sale?

No, it wouldn’t. The only determining factor of when a ticket is comes off sale (when selling by series) is the sale period as set in the ticket settings.

If it doesn’t complicate matters for you logistically I would suggest deleting the existing tickets and creating new ones with the ‘sell by series option’.

[Alex Steer]

Deleteing and adding again may be something I want to test.

When you say:

If it doesn’t complicate matters for you logistically

What do you mean and what problems could occur by doing this?

Many thanks.

[Stephen Harris]

I simply meant if you were in the process of selling tickets it might be inconvenient for you to delete them and recreate new ones with the spaces adjusted to account for sales of the now deleted tickets.

[Alex Steer]

Stephen,

I have been testing tickets and looking into issues it may cause when deleting at this point.

I know the calendar reports the overall capacity and shows a list of confirmed spaces, but is there anywhere in the system where I can see how many tickets have been sold per ticket ID and how many remain unsold?

Thanks.

[Stephen Harris]

You can export to CSV a list of all tickets sold for a particular event (or event date, if selling by date), using a spreadsheet application you could then filter that by Ticket ID to get the number of tickets of that type sold.

Unfortunately there’s no breakdown summary of tickets sold: either a total summary, or list of tickets sold.

A summary will definitely be looked at for a future update.

[Alex Steer]

A sales summary page would be a useful addition to the system.

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