Adding tickets and making them show
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Hello Stephen,
My experience with adding tickets is that it often doesn’t readily show, even when the form has been filled out correctly. Often, I have to add, delete, add delete, and repeat, before I get it to show. Perhaps I am doing something wrong.
Is there any guideline as to what to do or not to do so as to make tickets show easily, without needing to struggle with it. Thanks for your help.
Bond Nwonye
Hi Bond,
The tickets UI can be a bit tricky, at least when ‘selling by date’, because tickets are tied to occurrences and then, if the event is updated, potentially occurrences are removed and you end up with tickets that are not associated to any dates (these tickets are visible in the admin, but will not appear on the front-end).
Here’s my suggestion. If you ever edit the dates of an event, (and there is no harm in doing so when creating a ticket for the first time). Click ‘select all’ under the ticket’s datepicker (this only applies when selling by date).
Other things to be aware of when creating a ticket:
- It will not appear on the booking form outside the sale period, if you have specified one.
- It will not appear if you set the quantity to 0 or less (most browsers will prevent you from doing this).
- If not tickets appear on the front-end, this should cause the booking form not to appear at all.
Stephen Harris
Thanks Stephen. Been traveling of late and couldn’t respond to let you know. Actually, the fault in this case was mine. I had failed to select a venue.
Glad that’s sorted for you. Thanks for updating me.