Unknown error and discount code

WordPress Event Management, Calendars & Registration › Forums › Report A Bug › Unknown error and discount code

This topic contains 3 replies, has 2 voices, and was last updated by  Stephen Harris 9 years, 8 months ago.

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  • March 4, 2015 at 1:12 pm #15371

    I am trying to process an event and when I book the event, i get “An unknown error has occurred, you have not been charged. Please contact the webmaster”. this has happened every time someone has tried to book. gateway is through stripe and have all the keys entered in the settings.

    Bryan Wooding
    March 4, 2015 at 2:03 pm #15372

    Hi Bryan,

    The topic title mentions discount codes – is this a problem that only occurs when a discount code is used?

    Also if you attempt payment as an admin user, an additional error message will be displayed which will provide more details of the error.

    Stephen Harris
    March 4, 2015 at 2:16 pm #15373

    Sorry, this is not related to discount codes. I had a separate issue with the discount code but figured it out and neglected to remove it from the topic. Sorry about that.

    I just tried to book using the admin login but still received the same message.

    Bryan Wooding
    March 4, 2015 at 2:22 pm #15374

    Ah yes, I’ve just realised that the internal error code for both messages are the same, so only the first is displayed. I’ll be in touch via e-mail.

    Stephen Harris
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