Unable to purchase add-on

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This topic contains 2 replies, has 2 voices, and was last updated by  Chris Dunst 2 years, 12 months ago.

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  • June 24, 2022 at 5:12 pm #41364 Reply

    Hi Stephen,

    I’m trying to buy the Stripe add-on, but for some reason at checkout it says ‘Restricted account Account is restricted’. I thought perhaps my account was disabled for not using it for a while, but tried creating another account with my Gmail email address, but get the same message.

    Is there a known problem?

    Thanks in advance

    Chris Dunst
    June 24, 2022 at 5:20 pm #41366 Reply

    Hi Chris,

    There was previously an issue with PayPal integration, but should have been resolved today.

    Could you try again?

    Kind regards,
    Stephen

    Stephen Harris
    June 24, 2022 at 5:23 pm #41368 Reply

    That worked fine, thanks. Was passed to PayPal successfully.

    I just need to check in with the client, so will purchase on Monday and get it configured.

    Have a good weekend, thanks for sorting.

    Chris Dunst
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