Authorize.net No Longer Working

[CyberBasement Support]

As of 3/9/20, event bookings are no longer being processed by Authorize.net. The returned error is an HTTP 400, with generic error text, “Payment could not been completed. You have not been charged, please try again later”

Authorize.net’s Network Change, Phase 4b, redirected all API traffic to their new networks, requiring the Entrust L1 K certificate be installed/trusted by the Event Manager Authorize.net extension.

If you are getting this error, the new certificate chain is included below. Make a backup of the existing file, then save the below to {SITE_ROOT}/wp-content/plugins/event-organiser-authorize-net/lib/event-organiser/authorize-net/include/ssl/cert.pem

—–BEGIN CERTIFICATE—–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—–END CERTIFICATE—–

—–BEGIN CERTIFICATE—–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—–END CERTIFICATE—–

—–BEGIN CERTIFICATE—–
MIIEPjCCAyagAwIBAgIESlOMKDANBgkqhkiG9w0BAQsFADCBvjELMAkGA1UEBhMCVVMxFjAUBgNV
BAoTDUVudHJ1c3QsIEluYy4xKDAmBgNVBAsTH1NlZSB3d3cuZW50cnVzdC5uZXQvbGVnYWwtdGVy
bXMxOTA3BgNVBAsTMChjKSAyMDA5IEVudHJ1c3QsIEluYy4gLSBmb3IgYXV0aG9yaXplZCB1c2Ug
b25seTEyMDAGA1UEAxMpRW50cnVzdCBSb290IENlcnRpZmljYXRpb24gQXV0aG9yaXR5IC0gRzIw
HhcNMDkwNzA3MTcyNTU0WhcNMzAxMjA3MTc1NTU0WjCBvjELMAkGA1UEBhMCVVMxFjAUBgNVBAoT
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OTA3BgNVBAsTMChjKSAyMDA5IEVudHJ1c3QsIEluYy4gLSBmb3IgYXV0aG9yaXplZCB1c2Ugb25s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—–END CERTIFICATE—–

[Presence Builders]

Hi I am also getting a generic “An unknown error has occurred, your card has not been charged” error. API Credentials have been verified. Any ideas what’s going on?

• This reply was modified 4 years, 9 months ago by  Presence Builders.

[Stephen Harris]

Presence builders – this has been fixed in Authorize.net extension version 1.3.3

[CyberBasement Support]

I’m going to rekindle this one as Authorize.net has updated their certificates again. Stephen, do you have the updated certificate chain, or do I need to rebuild it again?

[Stephen Harris]

I wasn’t able to replicate this, but I suspect the test site already trusted the root certificate authority.

I’ve updated the plugin to include the latest certificate chain (1.3.4)

[Author]

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