Multi Site won't update.

WordPress Event Management, Calendars & Registration › Forums › iCal Extension › Multi Site won't update.

This topic contains 7 replies, has 2 voices, and was last updated by  Leo Busker 8 years, 6 months ago.

Viewing 8 posts - 1 through 8 (of 8 total)
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  • September 30, 2015 at 6:51 pm #19228

    Hi,
    My problem is not the plugins fault. My problem is I must have installed a plugin that made my site a multi site with network admin. The Event Organiser ICAL Sync won’t update because of this. I get the error message:

    “There is a new version of Event Organiser ICAL Sync available. View version 2.0.1 details. Automatic update is unavailable for this plugin.
    The license key you have entered is invalid. Purchase a license key or enter a valid license key here.”

    Any help to fix this would be greatly appreciated!

    Leo Busker
    September 30, 2015 at 9:49 pm #19237

    HI Leo,

    The plug-in should still work on a multi-site. If you go to your Network settings you should see a field to enter your license key (if you have not done so already).

    If once entered and saved the key, if the key is still invalid click the help icon (?) next to it, and let me know what the error code / message is in the tooltip that should appear.

    Stephen Harris
    September 30, 2015 at 11:46 pm #19243

    I don’t get an error code, it say’s I have an invalid key:

    “Invalid license key (invalid-license-format)
    The entered key is incorrect.

    Without a valid license key you will not be eligable for updates or support. You can purchase a license key here.

    If you have entered a valid license which does not seem to work, please contact suppport.”

    Leo Busker
    October 1, 2015 at 12:22 am #19245

    Hi Leo,

    “invalid-license-format” is the error code :).

    That says to me a key was provided but that the format was wrong. The key should consist of only the letters A-Z (upper or lower case) and the digits 2 through to 7. Dashes are removed, but any other character will mean give that error.

    Also your license key will be 16 characters long.

    Stephen Harris
    October 1, 2015 at 12:37 am #19249

    I copy and pasted the key right from the email that was sent when I purchased the extension.

    Leo Busker
    October 1, 2015 at 12:40 am #19250

    Does it end in B7P?

    Stephen Harris
    October 1, 2015 at 12:42 am #19251

    Leo,

    Just to let you know I’ve checked the key’s logs again, and since about 10 minutes ago the key is now in use on skylyneradio.com but it had been registered to http://www.skylyneradio.com.

    So you may get a ‘site limit reached’ error, but I’ve cleared the key now so it should now be valid.

    Stephen Harris
    October 1, 2015 at 12:44 am #19252

    OK, I disabled the extension in my site’s plugins and then enabled network and then the license took. Got it so it will update now.

    Thanks for your help!!

    Leo Busker
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Viewing 8 posts - 1 through 8 (of 8 total)
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